Premium Support
Enhance your end-to-end office communications with Ignite Telecom's premium support options.
Our goal is to enhance the stability and operation of your business by supporting your tailor-made solutions to provide the best possible outcome.
Ignite Telecom offers a wide range of proactive services, like enhanced SLAs that prioritise your support tickets over standard support requests to ensure you receive the best level of support. In addition, we create strong and enduring connections with our customers as a sign of our dedication to the success of your business.
You can rely on qualified specialists who monitor service obligations, identify problems, and offer guidance on features and service management.
Dedicated Account Management
The days of dialing a generic phone number and conversing with various customer support agents, each of whom you had to explain your problems or needs to since they were unfamiliar with your account, are long gone.
Ignite Telecom gives you complete access to your dedicated account manager by giving you their direct line and an email address to reach them at any time. By adopting this model, we aim to build a solid, long-lasting personal connection.
One of the most significant advantages of having a dedicated account manager for your business is having a single point of contact for all of your requirements and inquiries.
Our team of experts is remunerated directly against the accounts they serve and retain, so the incentive to provide the best possible service is always a priority.
Better understandings of requirements and procedures
Enhanced accessibility and direct POC
Long-term relationship building
Improved customer satisfaction
Maintenance and Support
Our dedicated team comprises in-house technicians, network engineers, warehouse personnel, and the diligent individuals at our customer service desk, all driven by a passion to cater to your technical needs. We offer scheduled maintenance services and rapid emergency responses for network & hardware issues.
Our flexible strategies are designed to align with your unique requirements. By taking the time to comprehend your business, we can formulate a customised maintenance agreement that suits any budgetary considerations. Beyond delivering leading global products, we are committed to ensuring optimal utilisation of our offerings.
Controlled networks and maintenance
Improved performance
Continual support for businesses
Strategic management
Fast response times
Systems Training
We’re experts at making YOU a Telecom Expert. We provide a wide selection of courses in person or online for individuals, small groups, and businesses that need to upskill their staff and boost their on-the-job competence and confidence.
Our micro-credential programs, which we offer both in-person and online, are brief, compact learning solutions to get you up to speed quickly and according to your changing demands. We put our team of experts to work to create solutions that enhance outcomes, reduce time, free up cash, and maintain employee and customer satisfaction.
By incorporating various teaching methods, Ignite Telecom’s distinctive training maximises the learning potential of your workforce.
Group training or Train-the-trainer
Recorded training sessions
Face-2-face - Your site or ours!
Economic uplift in staff output
Enhanced SLA's
There’s no question that a service outage can cripple a company’s performance, but sometimes disruptions are unpreventable. With Enhanced Service Level Agreements, you can rest easy, knowing that your services will be back up & running within no time.
Enhance your service experience with lightning-fast support, increased availability, and extended coverage, all delivered with a personal touch to elevate your satisfaction.
Fast response time
Commercially backed SLA's
Strong communication
Higher level of risk mitigation
Frequently Asked Questions
FAQs
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WHY CHOOSE IGNITE TELECOM?
The Customer Experience Journey
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
