Specialty Services
We build effective business communication solutions to help grow your business.
As a bespoke communication solutions provider, we offer unique products and services to support your business end-to-end. Look no further than Ignite Telecom to support your digital transformation, powered by the worlds #1 unified call recording & voice intelligence solution.
Unified Call Recording & Voice - AI
AI-powered analytics allows a company to recognise the value in every conversation, from sentiment assessments and transcriptions to keyword patterns and alerts—from a simple platform that links to CRMs, Unified or Contact Centre solutions.
Using Artificial Intelligence-driven call analytics, you may evaluate and analyse all of the data collected from your Call Recordings.
We provide the premier cloud Unified Call Recording and Voice AI service. Companies may use our Call Recording to track, save, and evaluate every call for safety, user experience, efficiency and performance, and quick dispute resolution.
Our Call Recording is an approved, seamless integration cloud unified call recording and voice AI system. Without the expensive gear, we can safely and complacently capture calls from almost any location or device.
Ensure regulatory compliance
Save up to 10x on current legacy call recording costs
Reduce overheads & time spent on NPS and customer satisfaction tracking
Quick & easy onboarding process
Billing Systems for Australian Business
Our trusted affiliate partners have over 20 years of experience developing billing systems for Australian businesses of all sizes, take away the guess work, & protect your asset.
We understand every business is unique, with ever-changing markets and current regulatory requirements. Therefore, our team will work with you to ensure your invoicing system is accurate and efficient, with the flexibility to add products and services as needed.
Say goodbye to long hours & costly resources running your monthly bill run. Our turn-key billing solutions can be managed in-house or supported by our team of experts on a monthly software-as-a-service model (SaaS).
Boost customer satisfaction
Reduce risk & leakage
Comprehensive billing data & reports
Your brand, your way
Flexible Finance for your Business
Communications are the beating heart of most businesses & losing the ability to communicate with their clients, suppliers & staff can cripple a business within days, if not hours. We’re ready to keep your business moving.
In times of need, businesses rely on finance to upgrade critical hardware or software to run their business efficiently.
Whether you require a new telephone system, networking equipment, software, or implementation funding, we’ve got you covered.
Our team of experts will help you discover a wide range of flexible finance options to suit your specific needs & requirements.
Flexible repayment terms
Quick & easy approval process
More choices – IT, Telecom & Software
Frequently Asked Questions
FAQs
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WHY CHOOSE IGNITE TELECOM?
The Customer Experience Journey
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
