Contact Centre
Establish the support you require with our contact centre solutions.
Call centre software for businesses has swiftly transformed the panorama for organisations with a call centre business, allowing them to access the most up-to-date call centre functionalities for a fraction of the cost of the traditional on-premises approach.
Customers’ online purchases have a growing impact, thanks to new technology. With the rise in online sales, Australian businesses are laser-focused on the customer’s experience end-to-end.
Many business owners are looking for that advantage over their competitors, and doing everything possible to enhance the customer experience is becoming a critical strategy in corporate sustainability. This places clients firmly in control and fuels competition that uses customer engagement as a fundamental distinction.
On the other hand, customer service and support might alter substantially over time. As a result, deploying new call centre technology or a new client service platform to provide better customer support is becoming a strategic business choice. Ignite Telcom supports a wide range of leading global Contact Centre software that is versatile, scalable, and efficient for growing businesses & providing excellent customer service.
Contact Centre Software
Contact Centre as a Service (CCaaS) provides you with a bird’s-eye view of all outbound and inbound customer interactions handled by your staff. A contact centre can assist you in managing business communication smoothly using features that boost your agents’ efficiency and assist them in providing a better customer experience. Furthermore, management gets the advantage of analysing corporate performance through automated reports.
Setting up call centre software in Australia has never been this simple or inexpensive. In moments, you can launch a cloud-based contact centre. Our autonomous call management system lets you easily track and analyse client engagement. Use our simple web application to manage your company’s communication policies.
Customer centric
In-depth analytics
Automation
Journey orchestration
Customer Journey Management
Every journey starts with a simple step. The key reason for implementing customer journey management is to strengthen your company’s capacity for providing value to its clients. Customer-centric businesses use it to comprehend their client’s goals and assist them in achieving them as effectively as possible. Using this strategy, you can ensure that every engagement takes into account the specific instance of each customer’s journey.
Managing customer journeys offers you the structure to provide the solutions consumers demand and significantly impact the metrics and results that count the most.
The primary purpose of adopting customer journey management is to improve your company’s ability to provide value to its customers. In addition, customer-centric organisations use it to better understand their client’s goals and help them achieve them as efficiently as possible.
Managing client journeys gives you the framework you need to provide the solutions that customers want while having a substantial impact on the analytics and outcomes that matter the most.
Ignite Telecom’s contact centre software allows agents and supervisors to manage all your communication routes from a single location and even allows you to arrange an omnichannel journey that provides your consumers with what they need—fast. Schedule a product demonstration to learn how it functions!
Accelerate digital transformation
Financial savings
Increased revenue
Assist in comprehending the target audience
Call Centre Workforce Management
We solve everyday business telecommunication challenges. Workforce management is a set of systems and practices collaborating to ensure that a company’s staffing resources are allocated productively. In other terms, WFM tries to position the right amount of personnel with the right expertise precisely where they are required to be at the right moment. It promotes productivity and proficiency as a corporate structure, aiming to increase employee performance.
Workforce management systems improve management and knowledge, giving your organisation a clearer understanding of its business requirements. In addition, it improves adaptability, enabling your business to respond to new issues without making expensive internal changes or recruiting practices.
Enhancing versatility and improved planning will lead to higher performance and, eventually, more profitability – studies have shown that organisations that understand how to reallocate and supervise their staff efficiently are more likely to succeed within their industry vertical.
Ignite Telecom is honoured to be a presence of such a one-of-a-kind and all-encompassing overhaul for many businesses across sectors. After incorporating our program, you will be in charge of a more complete and proactive workforce management system.
Attendance tracking monitoring
Increased labour efficiency
Schedule flexibility
Insights into enterprise
AI Automation for Call centres
Stop investing money into obsolete IT technology and procedures to maintain legacy platforms and apps. Choose one of our sophisticated low-code systems enabling digitalisation and business mobility.
Ignite Telecom’s AI-powered workflow solutions let businesses leverage the importance of their data by automating tedious operations and augmenting humans to achieve actual business advantages.
AI was created from the bottom up to alleviate the difficulties of antiquated systems. The versatile low-code/no-code automation builder with drag-and-drop functionality enables business users to quickly create intelligent processes without an engineer’s assistance. At the same time, self-learning AI ensures that your procedures and workflows become savvier over time. As a result, workers may efficiently complete simple jobs without delays and concentrate on more lucrative, high-impact initiatives.
We are designed to function across several availability regions, delivering industry-leading reliability, no risk of disruption, and complete business sustainability.
AI integrated on a low-code console
Workflow fueled by artificial intelligence
Self-service
Call Centre Reporting & Analytics
We help you enhance the user experience by responding to use feedback and cultivating a connection based on trust and loyalty. Businesses that want a deep understanding of how their infrastructure is being utilised and where there may be chances for enhancement should consider using telecommunication analytics. Companies can make educated judgments about deploying resources to improve operations and minimise costs by gaining information regarding client use patterns or call traffic.
When you collaborate with Ignite Telecom, you will receive the insights you require & in the format you need to make sound choices.
We comprehend the data issues and possibilities of today. Our professionals tackle things from the realistic standpoint that “one size does not accommodate all.” Our data analysis experts and business intelligence advisory services are designed to offer the right technology and industry knowledge to each project, significantly enhancing BI acceptance across your organisation.
Use cases
Network connection in real time
Critical performance metric alerts
Sophisticated traffic analysis
CRM AND CCaaS INTEGRATIONS
Operate your business the way you want by integrating the systems & cloud applications used every day.
Ignite Telecom will collaborate with you to offer comprehensive, affordable, and flexible solutions that leverage leading technology. In addition, we can assist you if you are experiencing integration issues in your current network or need to connect new technology to your existing network.
Work faster and stay more productive by integrating leading CRM, collaboration & work management software into your new CCaaS solution.
Out-of-the-box integrations with over 200+ popular Apps
Sandbox options for unique builds
Open API
Frequently Asked Questions
FAQs
Traditionally, a call centre agent will use basic telephony software and/or hardware to interact with customers for both inbound and outbound calls.
With a contact centre agent, you open a whole new world of possibilities to interact with your customers by incorporating phone calls, chat, SMS, social media, email & more.
A contact centre will boost your staff productivity and ensure clients receive an absolute premium service.
Any organisation would benefit from setting up a custom-built contact centre.
In particular, any service-based, group of entities or brands and businesses with various open channels of communication with their customer, otherwise known as OMNI-CHANNEL.
WHY CHOOSE IGNITE TELECOM?
The Customer Experience Journey
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
