Business Voice
Flexible, cost-effective & high-definition voice technology solutions for your business.
With various forms of communication with your customers now available through multiple online channels, many businesses often overlook the importance & role that voice plays within their industry.
Recent studies show that customers still prefer to speak to a real person, especially when they are faced with a complex purchase order or a wide variety of choices. Your customer’s time is precious, and communicating by voice is faster, easier, and more effective than typing back and forth via chat or email.
With competition at an all-time high in many industries, one sustainable competitive advantage is the customer service & emotion you can deliver over a phone call instead of an online chatbot or email.
SIP Trunking
SIP Trunking is a VoIP “Voice over Internet Protocol” technology that replaces traditional telephony infrastructure such as copper PSTN or ISDN services.
SIP technology enables a business to place and receive phone calls over the Internet with high-definition call quality at a fraction of the cost. Adopting SIP trunks for your voice lines is a cost-effective and scalable solution that enables a business to utilise its existing on-premises PBX to maximise its hardware ROI.
Alternatively, if your phone system is not compatible with SIP & the thought of relying on an analogue telephone adapter concerns you. A Hosted PBX or MS Teams phone system may be more suited.
Business-grade service
Cost-effective solution
Simple management
Flexibility
Relocate & keep the same numbers
Emergency failover/redundancy features
Microsoft Teams Calling
It’s no secret that MS teams have become a staple product for many organisations globally, with the recent pandemic accelerating the requirement of businesses to collaborate & engage with their peers remotely.
With more than 450 million monthly active Teams users today, & it’s predicted that by 2025, 25% of Microsoft users will be using MS Teams Telephony features.
MS Teams Calling integrates your business landline numbers with Microsoft, enabling your workforce to communicate internally & externally through a single pane of glass.
Flexibility to work from any device (PC, MAC, Smartphone)
One single collaboration & communication platform
Remote management
Scale up or down with ease
Seamlessly work from home or office
Frequently Asked Questions
FAQs
Ignite leverage and pass through the savings of not paying a copper fixed line rental.
The other key factor is that there is no physical connection to maintain, resulting in considerable cost savings.
The simple answer is Yes.
The term used within the telecommunication industry is called “Porting,” and all telecommunication providers must participate when customers wish to transfer their telephone services to a new provider.
There are a few hardware requirements. However, this will depend on your existing equipment & future needs.
Our team of experts will identify and educate you throughout the digital transformation journey.
Direct routing allows you to turn your Microsoft Teams environment into a telephone system. This option grants the ability to make and receive calls, all within the Microsoft team’s client.
We enable Teams by connecting Ignite Telecom session border controller (SBC) using our SIP trunks to route your calls over the internet for both inbound & outbound calls.
No, this is not mandatory. Ignite Telecom supports all provisioning, including future adds, moves, and changes if you don’t have internal or third-party IT.
WHY CHOOSE IGNITE TELECOM?
The Customer Experience Journey
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
Listen
Have you dealt with a Telco that tells you what you need without listening to what you have to say? We understand that your business is unique! After listening to you, our team of experts are ready to educate you on the next step.
Educate
We build confidence and trust by taking a consultative approach to explaining available options in detail and highlighting different solutions’ advantages and disadvantages. Our team of experts will work with you to build a bespoke recommendation.
Recommend
Through active listening and educational feedback, our professional solutions architects will recommend a bespoke solution to meet your unique needs and requirements and provide a project manager to deliver on our promise.
Deliver
Any product or solution is only as good as the delivery, implementation, and training. By dedicating a project lead, our team will give you confidence and peace of mind that your project is receiving the level of care and attention it deserves.
Support
At Ignite Telecom, customer experience and support are at the heart of everything we do. We live and breathe our mission and core values. It’s how we conduct business, and we can’t wait to Ignite your communications journey.
