Enhanced Service

Introducing enhanced service levels – A higher level of support
If you have business-critical data and voice needs, we recommend speaking to our team about our Enhanced Service Level Agreements. This will ensure we provide a higher level of support to your business.


Our plans have everything:

  • Dedicated Onshore Support Line

  • Enhanced Ticket SLA’s

  • Faster fault rectification within control

  • Response time on Critical support of one hour

Spark up a conversation

Chat now

Click here and chat to one of our friendly agents now

Request call back

Fill out the form and one of our reps will call you back


Please refer to our SLA agreement document under the resources TAB which provides a clear breakdown on the difference between the two service levels.

We stand firmly behind our promises. In the event that service levels are not met, Ignite will not charge enhanced support charges for the affected calendar month.

No one business is the same. Each with their own unique requests & requirements which may depend on the amount of services we support. Please speak with your Ignite account manager to receive a formal proposal based on your needs.

Freedom, flexibility and choice