Why should your organisation use unified communications in 2023

The rise of remote working means business communication needs the flexibility to meet workers’ changing needs; that’s where Unified Communications applications come in. Unified Communications as a Service (UCaaS) enables seamless collaboration between staff and clients.


What is Unified Communications?

Unified Communications refers to using a single platform for all communications, including voice, video, messaging, and collaboration.

At Ignite Telecom, we’ll guide you through the entire process of implementing Unified Communications. Our focus is collaboration and communication as we evaluate your existing telecommunication systems and implement a customised solution to meet your business needs.


What are the benefits of Unified Communications?


Provides increased productivity

One of the most significant benefits of Unified Communications is increased productivity. Unified Communications allow employees to work effectively from the office or remote locations. With UC, you get multiple forms of communication available at your fingertips, including voice calling, video calling, and messaging. This translates to less time spent managing communications and better productivity.

By centralising how your staff members communicate with each other, you’ll achieve a smoother workflow and a more satisfied customer base. Unified Communications also help prevent work interruptions or missed information by adopting a single place for employees to communicate.


Reduces costs

Unified Communication platforms consolidate your tech stack, significantly reducing the company’s subscriptions and management fees.

Another critical factor is that UCaaS Gartner Quadrant leaders host their platforms and carriage in the cloud, eliminating the need for expensive communication equipment. Most Unified Communication plans are all-inclusive, so you can eliminate Telco Bill Shock and budget well in advance.

In addition to equipment costs, Unified Communication platforms also reduce IT costs. UCaaS systems offer managed service, which means any issues, such as outages, are handled by the provider. As a result, problems are handled more quickly and commonly backed by a commercial SLA guarantee.


Improves customer service

UC eliminates communication barriers by integrating communication channels, systems, and devices. The technology enables faster response times and more personalised interactions. With inclusive features like team messaging, call routing, and presence indicators, customer inquiries can swiftly be directed to the right person or team, reducing wait times and improving customer satisfaction.


Business continuity

Leading UC providers are backed by five nines, commonly called 99.999% service availability, equating to approximately six minutes of downtime per year. UC platforms contribute to business continuity and disaster recovery planning. In the event of a natural disaster, system failure, or power outage, UC allows employees to continue communicating and collaborating remotely, ensuring minimal disruption to business operations.


Improves cybersecurity

Multiple communication services put your business at greater risk of security threats like data breaches. However, when you use Unified Communications, your data is stored in a secure cloud-based management system. You’ll also find that many platforms offer advanced authentication methods, such as two-factor authentication and Single Sign-on (SSO). These security measures ensure that only authorised users can access sensitive information or applications.


Are you ready to improve efficiency and collaboration with a comprehensive unified communication platform?

At Ignite, we offer a range of unified communication solutions that allow you to facilitate seamless communication throughout your business. Spark up a conversation today to discover how we can help you achieve your collaborative vision.