Telecommunications is essential for businesses to stay connected with customers, suppliers, and employees. However, choosing the right telecom service provider for your business can take time and effort, given the vast number of providers and promotional deals available.
While a reliable service provider can set up your business for success, there are a few essential things you should consider when choosing the right provider for your business.
Things to consider when choosing a telecom service provider
Compare prices of providers
Although everyone wants to find a good price, remember if the “Offer” sounds too good to be true, it probably is. 9/10 times if you opt for the cheapest option on the market, it’s very likely that the service you receive will match, especially when it comes to quality and reliability. At Ignite, we balance quality with cost-effectiveness to offer superior telecom services that don’t break the bank.
Research their reputation
Taking the time to research a communication specialist’s reputation before you make a decision is a great way to ensure you’re choosing a reliable service. Check out their website for written testimonials, case studies and online reviews such as Trust Pilot, Google, etc. And the same applies to Ignite Telecom – you can take a look at our case studies to see how we’ve helped facilitate communications and met the needs of a diverse range of businesses.
Test out their customer service
Good customer service is probably at the top of your list when choosing a new telecom service. To determine whether a provider offers quality customer service, test out their service line! By calling unannounced before partnering with a Telco, you will get a good indication of how much they value customer service and how long you may have to wait on hold if an issue presents.
At Ignite, customer service is always a priority, and we’ve proudly averaged an answer rate of 10 seconds for the past 4 quarters.
Ask for references
Don’t be afraid to ask for references! You can ask for a few businesses to call as a reference regarding the sales, onboarding process and aftercare service. By considering what other businesses have to say about a provider, you’ll be able to make an informed decision about whether they are right for you.
Ensure they utilise the latest technology
With a continually evolving telecom landscape, you’ll want to choose a communication specialist that utilises the latest technology. We offer illustrious tier 1 network carriers that ensure a superior customer experience. You should also consider partnering with a Telco that can offer a full stack of service offerings. This gives your business an end-to-end solution that eliminates the hassle of multi-vendor relationships. At Ignite, we offer a frictionless end-to-end experience with high-quality services, including Data, Voice, Cloud, Mobility and more.
Look for flexibility and scalability
Chances are that your business will develop over time, so you’ll want to pick a telecom service provider that has the flexibility to meet your business’s changing needs. Even if the telecom provider can meet your needs now, what happens if your business grows? Make sure they will be able to support you as more people rely on your telecom system.
Choosing a reliable telecom service provider helps facilitate effective communication for your business and ensures dependable connectivity and a high standard of customer service. By keeping these recommendations in mind, you’ll be in a great position to choose a reliable telecom provider that’s right for your business.
Our friendly, Australian-based telecommunication expert team is ready to listen, educate you on the wide range of technologies, recommend the right solution, deliver on our promise, and most importantly, support your digital transformation journey & future-proof your business long-term. Spark up a conversation with one of Ignite Telecom’s communications specialists and experience the difference today.