On-premise to cloud phone system migration can help your business stay competitive in the fast-paced, constantly evolving digital market. Utilising cloud phone solutions allows you to achieve advanced functionalities, easier scalability, and better cost efficiency.
However, for businesses with legacy phone systems, it can be tricky to know where to begin with migration to the cloud. To make things easier, we’ve compiled our top tips for achieving a smooth cloud migration.
Steps to achieving a smooth on-premise to cloud phone system migration
Evaluate existing infrastructure
Before you migrate your phone systems, you should consider your current communication infrastructure and what you’re trying to improve. Part of this consideration will be deciding how much of your existing infrastructure you want to save. Once you’re clear on infrastructure, you’ll identify what features you’re looking for. Evaluating whether you need advanced features or if basic features are enough will help you choose the right service provider for your needs.
Consider how you want to migrate
Usually, upgrading from an on-premise system to a cloud phone system involves simply subscribing to a cloud service provider. The cloud phone service provider you choose may be either a cloud phone number provider or a unified communications (UCaaS) provider. Your provider will give you integration and login details which you use to log into their dashboard and integrate the service with your existing infrastructure.
Another option to achieve cloud functionality is to add SIP trunks to your existing on-premises PBX. Your PBX software should have an ‘add trunk’ option where you name your trunk and enter your VOIP number and account credentials. From there, you can input your desired number of channels and begin to migrate your legacy systems to the cloud.
Find the right provider
Finding the right provider for your cloud communication needs will depend primarily on the features and services they offer and your budget. It’s also a good idea to select a provider that doesn’t require long-term contracts as this will give you the freedom to change or scale your service if your needs change. Looking at a provider’s testimonials and reviews will give you a helpful insight into how well they have been able to meet the needs of different businesses in the past.
Common cloud migration mistakes to avoid
One of the most common cloud migration mistakes businesses make is neglecting to train their employees on the new system. Training is key to enabling your team to make the most of the cloud system. Since different departments will use the cloud phone system differently, make sure you tailor your training so it’s relevant to each employee.
Overlooking key features that employees and customers need is another common mistake businesses make when migrating to the cloud. This can cause frustration for employees and customers alike if they suddenly find themselves without access to the features they need. To avoid this, ensure that your cloud service provider can support the features that you want to keep from your existing phone system.
Looking for help migrating your business on-premise PBX to the cloud?
Spark up a conversation with Ignite to find out how we can support your digital transformation. Our experts are here to guide you through each stage, ensuring a seamless and efficient transition.