CASE STUDY

Buckland Aged Care

Digital Transformation Journey

Buckland Aged Care is a leading provider of high-quality aged care services in New South Wales, Australia. The company operates a range of residential care facilities, including low and high care, dementia care, and respite care. Buckland Aged Care is dedicated to providing its residents with a comfortable and safe environment, focusing on promoting independence and individuality.

Buckland Aged Care Services entry sign
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THE CHALLENGE

Buckland Aged Care is a leading provider of aged care services in Australia. They operate several facilities, providing a range of services, including residential care, dementia care, and respite care. In 2019, Buckland Aged Care experienced a natural disaster that immobilised its communication services, leaving residents and staff without access to emergency services. This was a critical issue, as connectivity to emergency services can be the difference between life and death in aged care.

THE SOLUTION

On recommendation, Buckland Aged Care engaged Ignite Telecom to help restore connectivity. Without hesitation, Ignite installed a temporary solution within 24 hours of the disaster to ensure that residents and staff had access to emergency services. 

After the initial emergency response, Ignite Telecom reviewed Buckland’s existing technology and deployed a more robust telephony solution with multiple layers of redundancy to ensure that Buckland Aged Care’s communication services were protected against future incidents. This included voice, data, networking services, and ongoing maintenance and support.

THE OUTCOME

As a result of Ignite Telecom’s quick response and ongoing support, Buckland Aged Care was able to maintain critical communication services for its residents and staff. Additionally, by working with Ignite Telecom, Buckland Aged Care implemented a more versatile and reliable communication system, improving overall efficiency and productivity. 

Overall, the partnership with Ignite Telecom has been vital to the success of Buckland Aged Care, and they have been able to provide a higher level of care to their residents and community.

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